Privacy policy

Last Updated: October 15, 2026

This Privacy Policy explains how Htoefl collects, uses, discloses, and otherwise processes personal information when you visit https://www.htoefl.net/ (the "Site"), place an order, contact us, or use our store services. Our processing of personal information is subject to applicable privacy and data protection laws.

1. Who We Are

Htoefl is an independently operated online retail store based in Australia, offering Transformers and model toys.

For questions about this Privacy Policy or how your personal information is handled, you can contact us using the details below.

Store Name: Htoefl

Website: https://www.htoefl.net/

Email: hello@htoefl.net

Phone: +61 731994125

Business and Return Address:
2 Banks Avenue
Hampton, VIC 3188
Australia

2. Personal Information We Collect

The personal information we process depends on how you interact with our Site and which store features you use. Depending on the circumstances, this may include the following categories.

Information You Provide
When you place an order, contact customer support, or submit a return or refund request, you may provide information such as:

  • Name and contact details, including email address and phone number
  • Billing and shipping addresses
  • Order details and purchase history
  • Information associated with payment authorization or transaction confirmation
  • Messages and other information you provide when contacting us
  • Information related to return, refund, or order support requests

Please do not send full payment card numbers, security codes, or other sensitive payment credentials to us by email.

Information Collected Through the Site
Depending on your browser, device, privacy settings, and the technologies enabled on our Site, certain technical and usage information may be collected. This may include:

  • IP address and general device or browser information
  • Operating system and language settings
  • Referring website or traffic source
  • Pages and products viewed
  • Interactions with the Site
  • Cookie identifiers and similar technical information

The information collected may vary depending on the services and technologies active on the Site.

3. How We Use Personal Information

Depending on the circumstances and applicable law, we may process personal information for purposes such as:

  • Receiving, processing, and fulfilling orders
  • Confirming payments and reviewing order details
  • Communicating about orders, delivery, returns, and refunds
  • Responding to customer questions and support requests
  • Maintaining, operating, and protecting the Site
  • Identifying and investigating suspected fraud or unauthorized activity
  • Maintaining transaction, accounting, and business records
  • Meeting applicable legal obligations and handling disputes

Where analytics, advertising, or other optional technologies are used, information may also be processed for the purposes described in the relevant sections of this policy, subject to applicable consent and opt-out requirements.

4. Legal Grounds for Processing

Where required by applicable data protection law, we process personal information on an appropriate legal basis. Depending on the purpose and circumstances, this may include performing a contract with you, taking steps at your request before entering into a contract, complying with legal obligations, pursuing legitimate interests where permitted by law, or obtaining your consent where required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Shopify and Other Service Providers

Our Site operates on Shopify's e-commerce platform. Shopify provides the underlying online store technology, hosting, and secure checkout infrastructure.

We may share personal information with trusted service providers who assist us in operating our business and providing services to you, including payment processors, shipping and fulfillment providers, customer support tools, fraud prevention services, and analytics or IT service providers. These providers are authorized to use your information only as necessary to provide services to us.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, web beacons, and similar technologies to operate our Site, remember your preferences, analyze site traffic, and support security and fraud prevention.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of the Site or your checkout experience.

7. Your Privacy Rights

Depending on your place of residence and applicable data protection laws, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data, or to object to certain data uses.

To exercise your privacy rights, please contact us using the email address provided below. We may need to verify your identity before fulfilling your request.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements, as well as resolving disputes and enforcing our agreements.

9. International Data Transfers

Htoefl is based in Australia and primarily serves customers in the United States and other international destinations. Your information may be transferred to, stored, and processed in countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

10. Children's Privacy

Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational technologies, or legal obligations. The updated version will be posted on this page with a revised Last Updated date.

12. Contact Information

If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact us during our published customer support hours:

Store Name: Htoefl

Website: https://www.htoefl.net/

Email: hello@htoefl.net

Phone: +61 731994125

Business and Return Address:
2 Banks Avenue
Hampton, VIC 3188
Australia

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed